Cancellation policy

1. Cancellation Window

Subscribers may cancel their "Roast Exploration" subscription at any time. However, to avoid being billed for the next scheduled box, cancellations must be processed at least three (3) business days prior to your scheduled billing date.

• Late Cancellations: If a cancellation is requested after the billing cycle has processed, the current box will be roasted and shipped as scheduled. The cancellation will then apply to all subsequent cycles.

2. No Returns on Perishables

As coffee is a perishable food product, we do not accept returns or offer refunds on subscription boxes once they have been roasted or shipped. If you cancel after a shipment has left our facility, the cancellation will take effect for the next billing cycle.

3. How to Cancel

Customers can manage, pause, or cancel their subscriptions through the following methods:

• Customer Portal: Log in to your account at livingwaterroasters.store and navigate to "Manage Subscriptions."

• Email Support: Contact us at fresh@livingwaterroasters.store with the subject line "Subscription Cancellation." Please allow 48 hours for manual processing.

5. Failed Payments

If a recurring payment fails (e.g., expired credit card), our system will attempt to re-charge the method on file three times over six days. If the payment is not successful after the third attempt, your subscription will be automatically paused, and your box for that cycle will not be reserved.