Refund policy

Returns & Refunds

Roasted coffee: Because coffee is a perishable food product roasted to order, we cannot accept returns. If your order arrives damaged, incorrect, or with a broken seal, email fresh@livingwaterroasters.com (or call 786-777-9114) within 7 days of delivery with your order number and a photo, and we will send a free replacement or issue a full refund to your original payment method.

Brewing equipment & gift sets (unopened, unused): returnable within 30 days of delivery for a refund of the item price; email us for a return authorization; return shipping is paid by the customer unless the item arrived damaged or defective.

Refunds are issued within 5–7 business days of approval/receipt.